Fred Segal Home Return Policy

If you are not completely satisfied with your purchase, please contact us at info@fredsegalhome.com to return your item(s) within 7 days of the delivery date, with proof of purchase, and if the purchase meets any of the following criteria:

1. Item arrived damaged
2. Item is in a different color or size
3. Wrong item was shipped
4. Item was not delivered

Upon return, your item will be inspected before store credits or exchanges are issued. Any taxes charged will be credited in accordance with applicable laws. Delivery fees are non-refundable except for manufacturer defects or transit damage.

We reserve the right to refuse returns or exchanges on any or all items that are not in as-new condition due to damage or misuse by the client. Our stores cannot accept returns of furniture or bulky items.

Custom, made-to-order and personalized orders cannot be canceled, no refunds will be provided. 

Please note that we do not accept returns for refund. If your item is damaged or not to your liking, we can exchange your item for a newer item of the same product ID. If that item is no longer available, you will be issued store credit to use at the full amount towards another item. 

Eligible merchandise may be exchanged at Fred Segal Home in Malibu within 7 days of the original purchase date for a Store Credit OR merchandise of equal or greater value (customer pays any price difference). No cash refunds. 

The following items are FINAL SALE and cannot be returned or exchanged: Pop-Up merchandise, Eyewear, Vintage items, Lingerie, Jewelry, Crystals, Swimwear, Handbags, Footwear, Sale Merchandise, and Cosmetics/Consumables. 

Merchandise must be in original unused condition with all original tags attached and accompanied by the original receipt. 

Fred Segal Home reserves the right to refuse any return or exchange that does not meet these requirements