Online Order Cancellations

●         Custom, made-to-order and personalized orders cannot be canceled, no refunds will be provided. 

●         Please note that we do not accept returns for refund. If your item is damaged or not to your liking, we can exchange your item for a newer item of the same product ID. If that item is no longer available, you will be issued store credit to use at the full amount towards another item. 

Online Purchase Returns

If you are not completely satisfied with your purchase, please contact us at info@fredsegalhome.com to return your item(s) within 7 days of the delivery date, with proof of purchase. 

1. Item arrived damaged

2. Shipped item is in a different color or size

3. Wrong item was shipped

Upon return, your item will be inspected before store credits or exchanges are issued. Any taxes charged will be credited in accordance with applicable laws. Delivery fees are non-refundable except for manufacturer defects or transit damage.

In-Store Purchase and Returns

If you purchased an item in store (not including furniture, made to order, special order or bulky items) and there is a damage to your product upon delivery, you can return the item for an exchange of the same item. If the item is out of stock, you may use that credit towards another item in-store.

Note that returns or exchanges are not accepted for special orders, items installed, such as lighting and fixtures. Please see a list of non-returnable merchandise. 

The product was never delivered

If you have not received your product. Please contact us at info@fredsegalhome.com and we can help you with your order.

We reserve the right to refuse returns or exchanges on any or all items that are not in as-new condition due to damage or misuse by the client. Our stores cannot accept returns of furniture or bulky items.